Introducing Stephanie Yaboh — a Product Support Specialist at Measurand who helps customers turn complex ShapeArray monitoring data into clear, confident decisions. Drawing on her background in Geodesy, Geomatics, and Geological Engineering, Stephanie bridges field conditions and data interpretation, providing practical, responsive technical support that keeps monitoring projects moving and outcomes on track.

Can you tell us about your current role at Measurand and what a typical day looks like working in customer support and product specialisation?

I work as a Product Support Specialist at Measurand, supporting customers who use ShapeArrays across a range of monitoring projects. I’m often the first point of contact when issues come up, so a big part of my role is quickly understanding what’s happening and helping move things toward a solution

A typical day involves reviewing customer tickets with the team, troubleshooting hardware and software issues, answering technical questions, and joining calls as needed. Some others require deeper investigation, but my focus is always the same: helping customers move from uncertainty to clear, confident next steps.

My role is centered on helping customers understand and resolve issues with their monitoring data so they can keep their projects moving

With your background in Geodesy, Geomatics, and Geological Engineering, how does your technical experience support customers using Measurand solutions?

With a background in Geodesy, Geomatics, and Geological Engineering, I approach problems from both a field and data perspective. I’m able to assess what the data is showing, what’s expected, and what might be causing irregularities. That combination helps bridge the gap between what’s happening on site and what customers see in their data and communicates it in a way that is practical and actionable.

What types of customer challenges do you most often help resolve, and what do you find most rewarding about supporting users in the field?

I regularly support customers with communication issues between hardware and software, data interpretation and unexpected readings. I also support RMAs and coordinate instrument returns for inspections or repairs when required.

What I find most rewarding is helping customers make sense of data in a way that supports confident decision-making. In monitoring, small details matter, and having clarity at the right time can have a real impact on project outcomes.

How do you balance technical problem-solving with clear communication when working with customers from diverse backgrounds?

I focus on keeping things clear and practical without losing technical accuracy. Customers come backgrounds, so it’s important to meet them where they are.

Whether it’s breaking down things down step by step or focusing on what matters most to their project, the goal is always to make technical information understandable and actionable.

In what ways do you collaborate with sales, engineering, or project teams to improve customer satisfaction and drive successful outcomes?

Collaboration is a key part of my role. I work closely with engineering when issues require deeper investigation, with sales to better understand customer context, and with shipping and technical services when hardware or logistics are involved.

This helps ensure issues are resolved efficiently, improves customer satisfaction, and supports successful project outcomes. Staying connected across teams also helps things move smoothly for the customer.

What do you enjoy most about working at Measurand, and what has helped you grow professionally in your role?

Honestly, it is the people. You are working with a team from diverse backgrounds, and that really shows in the level of expertise across the company. People bring different perspectives, experiences, and a lot of practical insight, which raises the standard for how problems are approached and solved.

It makes collaboration easier and more effective because you are not limited to one way of thinking. You are constantly learning from others and being challenged to think more critically.

It also stands out that there is a strong focus on doing things properly. There is real attention to detail and a shared commitment to getting things right, especially knowing the kind of projects our instruments are used on.

Working in that kind of environment, where technical depth, collaboration, and real-world impact come together, is what makes the experience meaningful for me. That has been one of the biggest highlights.

What advice would you give to someone considering a career in technical support or product specialist roles within the geotechnical or monitoring industry?

Stay curious and be patient with the learning process. You won’t have all the answers right away, and that’s part of the job.

Being willing to ask questions, think critically, and communicate clearly will take you a long way in this field

What’s one thing your colleagues would be surprised to learn about you, any hidden talents, unexpected hobbies? 

Outside of work, I enjoy writing, traveling, learning new things and upscaling. It’s something that keeps me grounded and helps me bring a different perspective into how I communicate and connect with people.